Welcome back friends! Thank you for joining me another fun topic!
Now on to the topic of the day –
Training is something that effects your entire business. ALL BUSINESSES.
And it isn’t just for your employees. It is super important to find ways to keep yourself learning and training in all things related to your business, regularly.
This is really something that can go multiple directions but this week I am going to focus our points on employee training!
When I was younger and began to climb the ladder in the restaurant business I turned my main focus to the front of the house and to training.
It is SO HARD to train humans…. my dog… no problem but my fellow co-workers that was a huge undertaking.
I spent the better part of a few months trying to yell and demand my way through, only to find my staff irritated and disgruntled.
Is this you? Feeling frustrated with the process? Feeling like you just can’t find good employees that just want to work?
I have been there. I totally get it and it is something I have seen more than once during Business Analysis. You are not alone and here I’ll give you some tips to ease the burden.
I am a BIG fan of creating a position within your business for a TRAINER. This accomplishes the following:
- Incentive for staff. This allows you to nurture and grow the employees that you see going above and beyond for your business, with a “promotion”.
- A hierarchy for your staff. Creating a middle ground for new team members to have an experienced team member to ask questions and keep up with the standards you outline.
- Possible Management material (shift leads)
FUN FACT: In a survey of over 400 employees spanning THREE GENERATIONS (Boomers, Gen X, and Millennials), 70% said job training and development opportunity influenced their decision to stay at their job. Millennial results: 87% of them said access to professional development or career growth opportunity is very important to their decision of whether to stay or go.
So there are a few things that I recommend as Best Practices for training:
1. Standard Materials
Arm your trainers (or yourself) with the tools needed to properly train your employees. Make sure that all expectations and guidelines are documented and that they can be taught with ease. Maybe that means a binder for each new employee and that they have a 5-day training process. Maybe they are taking home a menu and starting out with a few tests. Make sure that your trainer can access these things and teach them up to your standards.
- Every new employee should get the same information.
- Every new employee should get the same training.
- Every new employee should take the same tests and pass at the same rate.
This can apply to ANYTHING within the four walls of your business. EVERYTHING should be consistent across the board. Your trainers should train the same materials and your new employee should come out of training feeling confident that they are ready to do their JOB!
3. Find a Way to Measure Your Training
- Use tests (paper or practice runs with test customers)
- Explore this option with managers or trainers to find what works best in your type of business but find something measurable to hold each employee accountable (given their training is consistent)
Once you have trained your trainer or created a training schedule with your managers you have to hold them accountable to those standards.
- Meet weekly or monthly to go over any concerns
- Follow up with new employees to ask about their concerns or questions
- Review the training material often and make changes as you go
- Check in with your customers for their perspective
Train with an OBJECTIVE: Before you develop a course or schedule, ask yourself one question: What am I trying to accomplish? According to eLearning Industry founder, Christopher Pappas, objectives are integral to any training program. “They “give purpose” to courses, and “allow employees to focus their efforts and absorb the key takeaways”. Zero in on core objectives to create your training material and use the answer in everything you create.
- Don’t Overdo It: The amount of information your learners can process and retain over any given time period is limited. This is why the most experienced trainers strategically fill their courses and sessions with material that offers the greatest impact.
- Keep an Agenda: An agenda simultaneously assures that the trainer covers all key information and that material presentation follows a logical sequence, consistently.
- Know your Students: Simply because everyone learns differently, Use different trainers to train different types of people.
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